We spend a lot of time in college talking about professional development. I’ve even already written a bit about networking and making the most out of an internship—but I wanted to revisit the topic. A couple of my friends attended a recent internship fair on campus, and I offered to help them with resumes, and in the case of one fortunate friend, preparing for an interview he landed. I also of course encouraged both of them to use the campus resources, but I know sometimes it’s easier to get help from people you’re already comfortable with.
I am no expert on resumes or interviews, I will admit that outright, but when you attend enough resume workshops, you can at least get a general idea of where to start. The student who I worked with on her resume is a transfer student with a background similar to mine—that is, not a lot of engineering/technical experience, but with other life experiences that will help her stand out from others in the field. We put our heads together to work on how to spin retail experience and an AA in Liberal Arts to be attractive to engineering firms.
I’m a bit farther along in my education than my friend, but I’ve been encouraging her to search for internships now–one thing I regret is waiting until the third year in my degree to find an internship. At the very least, she’ll get a head start by exposing herself to professional development/networking events sooner, rather than later. At worst, it can be practice for the future; at best, she may get an internship offer. It’s to that end that we were working to tailor her resume.
I’m not sure of the actual statistics, but based on my experience interacting with my classmates, Temple’s College of Engineering has a pretty diverse group, with a fair amount of transfer and “non-traditional” students–like me. We may not all have a strong math and science background coming into the field, but I like to think that a different background offers an advantage, rather than a disadvantage. For example, those of us with retail/customer service experience have a leg up on handling conflict that someone who’s only been a student might not be equipped to handle. A liberal arts background may focus more on academic writing, but it gives us a non-technical perspective, which we can turn around to use when communicating technical details to laymen, who may be CEO’s, etc, once we reach the field.
It’s these “soft skills” that I know I excel at, and that I like to encourage my friends to use as a selling point when they work on their resumes or prepare for interviews. So how do you spin these non-technical skills? The first thing to do is to stop focusing on what you did, and instead focus on what skills you learned that have carried forward.
Here’s a couple examples of non-technical work experience, and the “whats”:
- Worked as a barista at Starbucks; made customer’s drinks; restocked supplies
- Worked as a concierge/front desk at a luxury apartment building; delivered packages to residents, handled incoming dry cleaning; monitored security
- Tutored [subject] to students
They aren’t exactly glamorous jobs, and they definitely don’t sound like the “relevant” experience that you want to put on your resume. However, anyone who’s worked one of these kinds of jobs knows that they come with their own sets of challenges; it’s just a matter of figuring out how to make them sound like an asset for technical work.
Now here’s how I would spin the above examples:
- Starbucks: Required to make independent decisions and solve problems under pressure; coordinated product, personnel (if applicable), etc, in a fast-paced environment
- Concierge/front desk: Adhered to high standards of professionalism for distinguished clientele; monitored building security and maintained confidentiality with residents’ information
- Tutor: Developed and reinforced study and time management skills for new and returning students; acted as a resource for students to help them understand key concepts
These are of course just suggestions, and you should definitely choose your own words and tailor your descriptions based on your own experience. But let’s take a look at these examples.
For Starbucks (or similar work), it’s inevitable to make a mistake with a customer’s order, and while you can pass a difficult customer off to your manager, it’s more likely that you have to think on your feet to keep the customer happy and avoid escalating the situation, and what you do varies for each situation. You have to work as part of a team (coordination!) to keep the store running smoothly. These are assets even in a technical field. You have experience working under pressure (imagine looming deadlines), as well as working as part of a team towards a common goal.
For Concierge/Front Desk, it’s a different kind of customer service job. However, whether you worked at an apartment building or a hotel, you were likely required to have a neat and professional appearance–especially if you were the first face the customer sees when they entered the building. Knowing how to act in a professional environment isn’t something we know inherently; it’s something we have to learn, and having that extra experience outside of professional development activities at school puts you ahead of the curve. Monitoring building security and maintaining confidentiality with residents/guests can easily be translated into a security clearance, which may be necessary depending on what kind of job you’re looking for. While a company will educate you on what each clearance would require, you can show that you already have experience keeping necessary confidentiality.
For tutoring, or any kind of teaching or mentoring, you’re essentially doing leadership activities. You’re breaking down tasks or key concepts into small chunks to make them easier to access for your students–this translates into communication skills, and especially if you are tutoring for a technical subject, it shows you can communicate technical material with someone who may not know all the ins-and-outs of the subject. You’re also demonstrating an understanding of time management by guiding students in their own time management and study skills.
These skills are referred to as “soft skills” because they aren’t based in hard science or technical skills, but are valuable skills nonetheless. Ultimately, whatever you get your degree in, your education will be comparable with any other Jack or Jill with the same degree. Especially in Engineering, where courses and accreditation are strictly standardized, it’s not going to be the degree itself that sets you apart from the rest of the pack. (There are of course other things you can do to drive yourself forward, but that’s another topic for another time.)
This post is mostly directed at tailoring your resume with these skills, but I encourage you to also consider them as you prepare for any interviews. Talk not about what you did, but about the lessons and skills you learned, and how those might apply for the position you’re interviewing for.
If you’ve made it this far, thank you for sticking with me; I hope you found my words helpful! I encourage you to use whatever resources your school offers as you pursue work or internships–they’re the experts and they’re there to help you succeed. I also wish you good luck in all your endeavors!